RESEARCH
HOME
I decided to research the online platform of the supermarket 'JUMBO'. Through the navigation of this site I came across a page for Competitions and savings promotions, which I never knew about previously. On this page there is a whole list of competitions you can enter in order to win.

On first site it is obvious that they are worried about scammers and probably have had people profit of their company before.
WHAT YOU CAN WIN WITH JUMBO
Grand'Italia Apron
Condition / Buy 2 Grand'Italia products
Longboard
Condition / Buy 1 Melkunie Breaker
Longboards available: 20
2 months free swapfiets
Condition / Buy 2 Alpro products
Porcelain spoon
Condition / Buy 2 pots of St.Dalfour jam
Fitbit
Condition / Buy 1 Becel promotional package
Luxury salad book
Condition / Buy 1 can Bonduelle Crispy Maize
Books available: 10
DELIVERY WITH JUMBO
The pandemic requires for supermarkets to be a lot more flexible regarding their services. A lot of supermarkets now offer at home delivery for a small fee, allowing you to stay safe at home. There is also an option to pick-up your food at a designated pick-up point.
Data translation of the available delivery slots throughout this and next week.
The Albert Heijn is in the dutch society known as one of the more expensive grocery stores.
However Albert Heijn has their own brand in basically all products they also have branded versions of.
Very heavy use of bright orange and blue in the store, sales are shown with bright orange.
Almost all stores have self check-outs now, which is to prevent long lines at the check out. A worker in the store is to always be standing here to check if people are scanning everything and not stealing.
• Plenty of carts, barely any baskets at the entrance.
• Candy! The first thing you come across as you enter the shop. It's also right across from the breakfast products.
• Actie! Most apparent sign in the whole store. (visible in photos and videos)
• Bio & Organic tag on products made very apparent.
• XXL Items are a thing.
• Huge stacks. Omg so huge. (see photos!)
• People linger at shelves for a long time.
• Position of entrance/exit dictates routing, going against imposed walking route feels awkward.
• Spacious paths
• Bulk buying
• Lighting is very bright & white
• Neutral, sterile atmosphere
• Many children
• Turkish community very tight and talkative
• People are very generous giving way
• Low speed movement
• Staff has good bond
• Manager is white and older, rest of the staff is turkish except for one lady working the till, who is a slightly older dutch lady.
WHAT STOPS YOU IN YOUR TRACKS?
WHAT CATCHES YOUR EYE?
In the three supermarkets I observed, all three had different opening shelves. The shelves that first greet you upon entering the establishment.
These shelves could give interesting insight into the main demographic of each supermarket, and how the placement of such items invite bodies to stop and pick up a purchase.
ONE : LOCAL TURKISH SUPERMARKET.
Snacks and beer. It’s a neighborhood store, almost with a corner store feel. Many buyers just come in to grab a quick bite, and the cashier lies right across so they could easily pick up some snacks and drinks and pay right away with just a few steps. The produce and groceries are placed towards the back.
TWO : PLUS.
Rows and rows of bread. It’s safe to assume that the main demographic are Dutch people for in which bread is a daily necessity (it even says so on the signs).
THREE : AMAZING ORIENTAL.
Mountains of fresh vegetables. Vegetables indigenous to Asia to be exact. These vegetables aren’t available in your run of the mill Dutch supermarket. The largest pile is that of Pok Choy or Chinese Kool. Across the refrigerated shelves the workers chop and package the fresh produce to restock throughout the day.
OTHER OBSERVATIONS MADE :
After shopping at Amazing Oriental at a regular basis since I first moved to Rotterdam, I've noticed that Asian people (including myself) walk with a more confident stride. A friend and fellow Indonesian student in Rotterdam once described the experience of entering the shop as coming home, as it closely resembles the supermarkets we have back home.
I noticed that Asian shoppers tend to go about their business quicker, rarely lingering. Shopping lists are pulled out, whether digital or analogue, and items are pulled out from shelves and casually thrown into shopping baskets. Almost like going through the motions (I see this behavior done by most people regardless of ethnicity in 'regular' Dutch supermarkets as well). Contrastingly, non-Asian shoppers particularly white people, tend to stand still more often. They carefully read the backside of packages and intently look at products, as if trying to discern whether or not they're picking up the right item.
Eye contact is done less often in most Asian cultures, as reverting your eyes especially downwards denotes respect, and intense eye contact can be seen as confrontational (This of course varies per region and/or community). Thus at the till, generally less eye contact is made with the cashier, unlike in 'regular' supermarkets where Dutch people make it a point to look the worker in the eye and give a smile.
- Mostly adults, very few kids or students.
-People get annoyed with eachother because it can be quite busy.
- The most basic pop music is played in the stores, you can't hear this at the check out.
- People are most confused about where the wishing cards are.
- First thing you see when entering the store are the sales and after that fruit & vegetables.
- Not a lot of carts but plenty of baskets.
- Small store (Groenendaal).
- Very neat and organised store.
- Workers mostly have Turkish or Moroccan roots, very few white workers.
The bonus card is a card with which you can get special offers, if you don't scan this at the check out, you won't get the discount.
• A-Tier brands are appearing at Lidl as opposed to before. They're also placed before the cheaper products.
• Shelves are messy.
• Clear difference between 'lasting inventory' and 'temporary/seasonal stock'.
The lasting inventory has well defined spaces and is organised properly, whereas the seasonal items are just put wherever there is place. Also tend to be moved around by customs a lot.
• Rip-off names: Vlugge Japie vs Snelle Jelle
• People linger at shelves for a long time.
• Position of entrance/exit dictates routing, going against imposed walking route feels awkward.
• Spacious paths
• Bulk buying
• Lighting is very bright & white
• Neutral, sterile atmosphere
• Many children
• Turkish community very tight and talkative
• People are very generous giving way
HEMKÖP: Field Research
I was not able to do my field research in person, so i followed a virtual tour of the swedish supermarket Hemköp. What stood out to me the most was not the supermarket in particular but the relationship of the beggar in relation to the supermarket visitors and the opinions of the youtuber on the subject.
Lingering
Audio
Colour
Sight
Group focus:
Product placement and sales and how it relates to the behaviour of bodies in space.